Frequently Asked Questions

What is My Water Self Service Web Portal?

My Water Self Service Web Portal has been designed to provide Guam Water works Authority rate payers secured access to their GWA account information. This portal offers you the freedom to view general account information about your GWA water bills, payments, and consumption history online any time 24 hours a day seven days a week. This portal also provides you with links to our GWA website and online payment service. You can also update your GWA water account information and send messages to GWA’s customer service unit. Sign up today and start accessing your GWA water account information!

What services or features does the My Water Self Service Web Portal offer?

  • You can view billing, payment and consumption history.
  • You access links to our pay online services and pay your GWA water bill online.
  • You can access your account information 24 hours a day.
  • If you have more than one utility account, you can view them all in one place
  • You can update your portal access profile, such as updating your email address, contact numbers.
  • What information do I need in order to register?

    1. Go to http://mywater@gpagwa.com and click "register."

    2. All you need to sign up for the My Water Self Service Web Portal is to create your user name and password and your active GWA water account number.

    3. To view your account information, you will also need a valid GWA water account number.

    4. After you have registered, you will be able to log on using your user name, password, and correct responses to your selected security questions.

    Where is my account number?

    It is located in the upper right-hand corner of your paper bill.

    Why do I have to create a user name and password in order to access my account?

    We want your online experience to be as simple and convenient as possible. When you create a user name and password, it ensures that only you (or others you designate) have access to your account information. We also use your user name to securely store your account information and preferences in your user profile.

    How do I enroll multiple accounts?

    You have the option to add other accounts after you register with a username and valid email address. To do this, simply email GWA’s customer service unit at customers@guamwaterworks.org and we will assist you to set up your account to view your multiple GWA accounts. Once you set up user name for this portal, email us your request and we will assist you in setting this up.

    How secure is My Water Self Service Web Portal?

    The My Water Self Service Web Portal uses Secure Socket Layer (SSL) for secure transmissions whenever information about you or your account is displayed. SSL applies encryption between two communicating applications, such as your computer and our corporate Internet server. When your data is transmitted over the Internet, it is encrypted or "scrambled" at the sending end and then decrypted or "unscrambled" at the receiving end.

    Additionally, the My Water Self Service Web Portal requires that you choose a unique username, password, and security question; thereafter, each time you sign on, your identity is confirmed by a series of authenticating steps.

    Who should I contact if I’m having trouble enrolling in the My Water Self Service web portal?

    Please contact GWA Customer Service Unit via email at customers@guamwaterworks.org, phone us at 647-7800/7803, or visit us at 578 N Marine Dr Upper Tumon for support on the My Waters Self Service Web Portal. Our Customer Service Unit representatives are able and willing to assist you with issues enrolling or using this portal.

    Forgotten username or password

    What if I forget my username?

    1. If you forget your username, click the "Forgot Username?" link in the sign-in box.

    2. Enter the email address associated with your portal account.

    3. If the email address you enter matches what you entered when you created your username, your username will be sent automatically to you via email.

    4. If no email is received, and/or if login issues persist, contact GWA Customer Service Unit at 647-7800/7803 or via email at customers@guamwaterworks.org.

    What if I forget my password?

    1. If you forget your password, click the "Forgot Password?" link in the sign-in box.

    2. Enter the email address associated with your profile and click "submit."

    3. If the email address you enter matches what you entered when you created your username, a temporary password will be sent automatically to you via email.

    4. If no email is received, and/or if login issues persist (such as your portal account becomes locked), contact GWA Customer Service Unit at 647-7800/7803 or via email at customers@guamwaterworks.org.

    I want to change my password. How do I do that?

    1. Navigate to your profile using the "profile" link in the upper righthand corner of the My Water Self Service web portal page.

    2. Enter your new password in the "new password" and "confirm password" fields.

    3. Click "submit" to save your changes.

    How do I change my security question?

    1. Navigate to your profile using the "profile" link in the upper righthand corner of the My Water Self Service web portal page.

    2. Select a security question from the "new security question" dropdown menu.

    3. Click "submit" to save your changes.

    How do I change my security answer?

    1. Navigate to your profile using the "profile" link in the upper righthand corner of the My Water Self Service web portal page.

    2. Enter matching answers in the "new security answer" and "confirm security answer" fields

    3. Click "submit" to save your changes.

    What should I do if I am locked out of the portal?

    If you fail to provide the correct answer to your security question after three failed attempts to enter the correct password, you will be locked out of the portal. If this happens, call GWA Customer Service Unit at 647-7800/7803 or via email at customers@guamwaterworks.org and someone will assist you further.

    Changing your profile information/service requests

    How do I change my email address or personal information?

    Your profile containing your email address and other personal information was created and stored when you registered with My Water Self Service web portal.

    1. To edit anything on your profile, click "Profile," located at the top right portion of any page in the My Water Self Service web portal.

    2. To change your email address, enter matching email addresses in the "New Email Address" field and in the "Confirm Email Address" fields

    3. Click "Submit" to save changes.

    Billing and payment

    Can I view and pay my bill online by registering with My Water Self Service web portal?

    My Water Self Service web portal offers you the ability to view 12 months of your bill, payment and consumption history. You can click on the pay online link to connect to our pay online services.

    What are my payment options?

    You are currently able to make payment on your GWA water account via:

    • Online
    • Pay by phone @ (671) 647-4729
    • In person at your GPA/GWA cashier counter, Gloria B Nelson Public Service Building, Fadian Mangilao; GPWA Upper Tumon Satellite Office; and GPWA Julale Satellite Office Hagatna.

    How will I view my bill details?

    Using the "Bill History" tab, you may view your billing history, payment history and consumption history.

    What steps can I take to dispute a payment?

    Please contact GWA Customer Service Unit at 647-7800/7803 for any issues with your payment. Please provide specific information about the payment you are disputing. We will need to have the date of the payment, the payment amount and the confirmation.

    Are there any restrictions on what I can use for my User Name?

    The only restriction to your user name is the number of characters. Your user name must be no longer than 30 characters.

    Note: If you forget your USER NAME, do not attempt to create a new user name/portal account. Use the FORGOT USER NAME? link in the Sign In box and following the instructions.

    What should I do if I’m locked-out of my portal account?

    If you fail to provide the correct answer to your Security Question following three failed attempts to enter correct password, your portal account will become locked. If this happens, call GWA Customer Service Unit and we will ask you to “Unlock” your portal account.