Privacy Policy

This policy is to inform visitors to and its companion website and web portal of our online information practices.

Our companion website and web portal include:


By using our website and web portal, you acknowledge and accept all terms of use outlined below.

General Disclaimer of Warranties

All information, materials and services on this website and web portal are provided to you “as is” basis without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

You further agree that Guam Waterworks Authority (“GWA”) and any other parties involved in creating and delivering this website and web portal’s contents have no liability for direct, indirect, incidental, punitive, or consequential damages with respect to the information, services, content, or advertisements contained on or otherwise accessed through this website and web portal. The Guam Waterworks Authority does not endorse any third party website and web portal, content, goods, or services. Links to third party websites and web portals are provided for information only. The Guam Waterworks Authority is not responsible for privacy policies or content of third party website.

Other than as required under applicable consumer protection law, under no circumstance will Guam Waterworks Authority be liable for any loss or damage caused by your reliance on information obtained through this site or a linked site, or your reliance on any product or service obtained from a linked site. It is your responsibility to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through this site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

Collection and Use of Personal Information

Our website and web portal does not collect personal identifying information about you unless you voluntarily provide it. On some pages, you can request to receive materials or register for programs or Guam Waterworks Authority account services. The types of personal information collected at these pages include, but are not limited to:

  1. Name
  2. Address
  3. Guam Waterworks Authority Account Number
  4. Phone number
  5. Email address
  6. Social Security number
  7. Account information

When requesting information, the personal information you provide to us is used solely to process your request. We do not share this information with parties outside Guam Waterworks Authority unless necessary to complete your request or unless required under law. When sharing does occur, we have agreements with our vendors and other government agencies that allow limited use of your personal information strictly for the purpose of providing the immediate service.

Please note that as a governmental entity, Guam Waterworks Authority is subject to the Freedom of Information Act and may be required upon written request to release some types of information.

If you supply your postal address online, you may receive periodic mailings from Guam Waterworks Authority. These mailings may include information on new programs, services, or upcoming events and news that may be of interest. If you do not want to receive such mailings from the Guam Waterworks Authority in the future, please let us know by sending an email to

If you supply your email address online, we will only use it to answer email received, unless otherwise stated. Such addresses are not used for any other purpose and are not shared with outside parties unless necessary to complete your request.


When you visit our website at or , to browse or download documents, or the GWA customer portal accessed through GWA’s website to view account information that can be accessed online, our servers will place a cookie on your computer to collect and store certain information about your visit.This information does not identify you personally.

The information gathered includes:

  1. The date and time you access our site;
  2. The pages you view on our site;
  3. The type of browser and operating system used to access our site; and
  4. If you linked to from another site,
  5. The URL of the referring website and web portal.

The above information is gathered and analyzed to keep us current with industry standards and to improve our website and web portal. The same is true with respect to accessing secure applications on GWA’s customer portal at

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Children and Teen’ Privacy

Our website and web portal contains water-related information that may be of educational value to children. To the extent that teens or children use our website and web portal, any information collected is not stored on the web server. GWA encourages children and young teens to seek consent from their parents before providing any information to us.


Many areas of our website and web portal provide data, information and images that are copyrighted. Guam Waterworks Authority owns their copyright to all such material and no unauthorized use is permitted.

Trademarks and Logos

The Guam Waterworks Authority is the owner of and therefore reserves all legal rights for all trademarks related to the Guam Waterworks Authority, including, but not limited to GWA’s name and logo.

File Modification

Express permission to use files from or or its subsidiaries may be granted to users who agree not to modify or alter the original file. Changes or modifications to these files cannot take place without the permission of Guam Waterworks Authority. All credits, notices, copyrights and trademarks must remain intact within the file, unless noted otherwise.

File Integrity

Guam Waterworks Authority will not be held liable in any way with regards to downloaded files. Occasionally files are deleted, moved, or archived. The download, maintenance, and use of these files are the responsibility of the user. The Guam Waterworks Authority may make improvements or changes to its websites at any time and without notice.

Third Party Links

The Guam Waterworks Authority grants permission for websites and web portals to link to the home page of, or to any page within. Third party links to or should be checked regularly in case a file or directory has changed or been moved since the link was created. Creating a link to or does not constitute an agreement that a reciprocal link be placed on or You may submit requests for reciprocal links and feedback to GWA’s IT Manager at the following e-mail for consideration:

How to Contact Us

If you have any questions about this security statement or the technical practices of this site, you can contact:

IT Manager

Guam Waterworks Authority

Gloria B. Nelson Public Service Building

688 Route 15

Mangilao, Guam 96913

If you have questions about downloaded customer content such as billing information, disconnection notices, etc., please contact:

GWA Customer Service Administrator

Guam Waterworks Authority

Gloria B. Nelson Public Service Building

688 Route 15

Mangilao, Guam 96913